A cookie is a small data file that is stored on the device you are using to access the website. Whenever you visit a website, the website sends a cookie which is stored by your web browser. Most websites, web applications and mobile applications use cookies. There are two types of cookie:

1. Session cookies. These are stored while browsing our website and expire at the end of the user session, most commonly when the browser is closed.

2. Persistent cookies. These remain valid until a defined expirary date or they are deleted by user control.

This website uses session cookies and persistent cookies. Cookies generally do not contain information that personally identifies a user, but the personal information that is stored may be linked to information stored in cookies and obtained by cookies.

You can control cookie behaviour in most browsers by adjusting privacy settings.

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

Willow Farm
Church Road
Coddenham
IPSWICH
IP6 9QA, GB

enquiries@csceuk.org

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, operate accounts, prevent, detect, investigate or prosecute crimes, service updates, research or archiving purposes, to comply with legal requirements and dealing with queries, complaints or claims

• Names and contact details
• Addresses
• Date of birth
• Identification documents
• Credit reference information
• Purchase or account history and records
• Payment details
• Purchase or service history
• Witness statements and contact details
• Relevant information from previous investigations
• Information relating to health and safety
• Photographs or video recordings
• Records of meetings and decisions
• Information relating to compliments or complaints
• Marketing preferences
• Location data
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate
• Personal information used for purpose and administration of research

 

In addition, we collect or use the following information for recruitment purposes:

• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information

 

We collect or use the following personal information for:

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to for all our activities are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

• Directly from you
• Councils and other public sector organisations
• Publicly available sources

 

How long we keep information

Personal information that we process for any purpose is not kept longer than necessary for that purpose. Notwithstanding the other provisions of this section, we will maintain documents (including electronic documents) containing personal data:

• To the extent that we are required to do so by law;
• If we believe the documents may be relevant to any pending or potential legal proceedings;
• To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Others we share personal information with

• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 14 August 2024